Question 1

What are the signs of a broken garage door spring?

Accepted Answer

The most common and obvious sign is a loud "snap," "bang," or "popping" noise coming from your garage. This is the sound of the high-tension steel spring breaking. After hearing this sound, you will likely notice one or more of the following symptoms: The Door Won't Open: When you press the opener button, the door may only open a few inches and then stop. The Door Feels Heavy: If you disengage the opener (using the red emergency cord) and try to lift the door manually, it will feel incredibly heavy. A 500-pound door is easily lifted by hand when the springs are working, but it is nearly impossible to lift when they are broken. Visible Gap: You can often see the break. Look at the torsion springs, which are the large, heavy coils on the metal bar directly above your closed garage door. A broken spring will have a visible 2-3 inch gap in the coils where it has snapped.

Question 2

My garage door won't open. Is it the opener or the springs?

Accepted Answer

This is the most common question we get, and in nine out of ten cases, the problem is a broken spring, not the opener. This is a common misconception. The device on your ceiling is a garage door "opener," but it does not do the heavy lifting. Its real job is to simply guide the door up and down. The actual power to lift the 300-800 pound door comes from the torsion springs. These springs are wound under extreme tension to perfectly counterbalance the door's weight. When a spring breaks, the opener is suddenly trying to lift the entire dead weight of the door, a job it was never designed for. The opener's safety mechanism rightly detects this "obstruction" (the unmanageable weight) and stops, which is why the door only moves a few inches.

Question 3

Should I repair my garage door or replace it?

Accepted Answer

The decision to repair or replace depends on three factors: age, safety, and the cost-effectiveness of the repair. We generally recommend repairing your garage door if: It is relatively new (less than 15 years old). The damage is minor, such as a single dented or cracked panel. It has simple mechanical issues, like worn-out rollers, misaligned tracks, or a faulty safety sensor. The opener is unresponsive, as it may just need reprogramming or a simple part replacement. We generally recommend replacing your garage door if: It is over 15 years old. Parts for older doors can be hard to find, making repairs more expensive than a replacement. It has extensive structural damage, such as multiple warped panels, significant rust, or a failing frame. It requires frequent, recurring repairs. In this case, a new door is more cost-effective in the long run. It is an outdated model that lacks modern safety features or insulation, which can improve your home's security and energy efficiency.

Question 4

How much does a typical garage door repair cost?

Accepted Answer

While the final cost depends on the specific problem, a typical garage door repair in Arizona generally costs between $160 and $380. A basic repair (like fixing a roller or cable) is typically in the $98 to $300 range. The most common repair, a torsion spring replacement, usually costs between $150 and $350. A complex repair (like replacing an opener or a major component) can range from $300 to $860. Replacing a single garage door panel can cost up to $1,000, depending on the door's material and style. We provide a detailed cost breakdown for your specific city in our Arizona Cost Guide. We will also provide a firm, upfront estimate before any work begins.

Question 5

How often do I need garage door maintenance (a "tune-up")?

Accepted Answer

We recommend a professional garage door tune-up once per year. This is the single most effective way to prevent costly, unexpected breakdowns and save money in the long run. Think of it as a small investment for a large return. Over 65% of homeowners who neglect regular maintenance end up paying significantly more for emergency repairs, with a single incident costing between $150 and $350. An annual tune-up, which can cost as little as $100, allows our technician to perform a full safety inspection and preventive service. This includes: Lubricating all moving parts (hinges, rollers) to reduce friction. Checking and aligning the safety sensors. Adjusting the spring tension to ensure the door is balanced. Tightening all nuts and bolts, which can loosen from vibration. This simple service prevents the friction and wear-and-tear that lead to broken springs, frayed cables, and burned-out openers. It extends the life of your door by years, saving you from a premature and expensive $4,000+ replacement.

Question 6

My garage door is frozen shut in Prescott! What should I do?

Accepted Answer

This is a very common problem during Prescott's cold winters. The bottom weather stripping on your door has likely frozen solid to the ice and snow on your concrete driveway. First, DO NOT keep pressing the opener button. The motor is powerful enough to try and lift the door, but since it's frozen shut, you can strip the opener's gears, burn out the motor, or tear the weather stripping off the bottom of the door. Here is the safe way to unfreeze it: 1. Disconnect the Opener: Pull the red emergency release cord (hanging from the opener rail) to disconnect the door from the opener. 2. Melt the Ice: Carefully pour warm water (do not use boiling water, as it can damage the seal or concrete) along the bottom edge where the door meets the ground. A hairdryer or heat gun used on a low setting can also work. 3. Lift Manually: Once the ice is melted, try to lift the door manually. If it feels extremely heavy or won't budge, STOP. This is a sign that your spring may have broken from the cold (see next question). If you are in an emergency, call us for 24/7 service.

Question 7

How can I prevent my garage door from freezing to the ground?

Accepted Answer

A little preventive maintenance in the fall can save you a major headache in the winter. Apply a Sealant: After you've cleaned the bottom rubber weather stripping, apply a thin layer of petroleum jelly or a silicone spray to it. This creates a water-resistant barrier and prevents the ice from getting a solid grip on the seal. Keep it Clear: The most important tip is to always clear snow and ice away from the front of your garage door before it can melt and refreeze. Check Your Seals: Make sure your weather stripping is not cracked, worn, or brittle. A new, flexible seal will be less prone to freezing.

Question 8

Why did my garage door spring break on a cold Prescott morning?

Accepted Answer

Cold mornings in Prescott are the single most common time for a garage door spring to break. This is not a coincidence; it's physics. Garage door springs are made of high-tension steel. As the temperature plummets overnight, the metal contracts and becomes significantly more brittle. All springs have a limited "cycle life" (usually 10,000 opens-and-closes). If your spring is already old, worn, and fatigued, this added brittleness from the cold is the final straw. When you press the button to open the door in the morning, the sudden application of force on the brittle, contracted steel causes it to snap, resulting in the loud "pop" or "bang" you may have heard. This is a critical difference from desert climates, where heat (causing expansion) is the primary environmental factor for failure. In high-altitude areas, cold (causing brittleness) is the culprit.

Question 9

What is the best garage door lubricant for Prescott's cold weather?

Accepted Answer

This is a critical piece of maintenance for high-altitude garages. Using the wrong lubricant will make your problems worse. You must use a lubricant specifically designed for all-weather performance. Look for a silicone-based spray or a lithium-grease spray. These products are rated to perform in freezing temperatures (some as low as -35°F) and will not thicken, "gum up," or freeze. They create a slick, water-resistant film that repels moisture and prevents rust. Crucially, DO NOT use standard WD-40. Standard WD-40 is a solvent (a cleaner), not a long-term lubricant. It will strip away any existing grease and then evaporate, leaving your parts unprotected and attracting dust, which will then freeze.

Question 10

Are "wind load" rated garage doors required in Prescott?

Accepted Answer

Yes, this is a local building code requirement that is essential for safety in Coconino County. Unlike Phoenix, Prescott and its surrounding areas are subject to high winds and, more importantly, heavy snow loads. The City of Prescott has adopted codes specifying a 60 pounds-per-square-foot (psf) ground snow load. Because your garage door is one of the largest (and weakest) structural points of your home, local code requires reinforcement. Coconino County building ordinances, for example, specify that walls adjacent to the garage door opening must be solidly sheathed for structural integrity. This means a standard garage door is often not compliant. You need a "wind load" or "wind-rated" door, which includes heavy-duty reinforcing struts, stronger tracks, and more robust hardware. We are experts in these local building codes and will ensure any new door we install is 100% compliant, safe, and built to withstand a heavy Prescott winter.

Garage Door Repair Prescott | On Track Garage Door Service

Residential garage door services in Prescott near you!

Specialized Services for Every Prescott Garage Door Need

Garage Door Opener Repair and Replacement

Garage Door Panel Repair and Replacement

Garage Track Repair and Replacement

Garage Door Installation