Over 492 reviews

Garage Door Repair Surprise | On Track Garage Door Service

Serving All Surprise Neighborhoods Since 1987

✓ 38+ Years Experience ✓ Licensed, Bonded & Insured (ROC #342730) ✓ Mon-Fri: 7am-6pm ✓ 24/7 Emergency Service

Residential garage door services in Surprise near you!

Serving Surprise with specialized garage door solutions for over 38 years. We understand the unique demands of Surprise's diverse neighborhoods and provide expert service throughout the area.

Surprise homeowners choose On Track because we're local experts who understand your community's specific needs, from climate challenges to local regulations and architectural styles.

Questions? 24-7

On Track Garage Door Service
4821 E Indigo St #101, Mesa, Arizona 85205
ROC #342730 - Licensed, Bonded & Insured

Serving all of Surprise, Arizona from our Mesa headquarters. Proudly helping over 143,000 amazing residents.

Recent Jobs in Surprise

See where we've recently helped Surprise residential and commercial customers with their garage door needs. Each marker represents a real job we've completed.

Recent Jobs

23 recently completed jobs

Commercial Garage Door Pressure Release Valve Diagnostic

Nov 6, 2025
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West Waddell Road, Surprise, 85388
Pressure release valve inspection, Technical support consultation, Commercial door system assessment

Before Photos

Before - Commercial Garage Door Pressure Release Valve Diagnostic
Before - Commercial Garage Door Pressure Release Valve Diagnostic
Before - Commercial Garage Door Pressure Release Valve Diagnostic

After Photos

After - Commercial Garage Door Pressure Release Valve Diagnostic
After - Commercial Garage Door Pressure Release Valve Diagnostic

Commercial Garage Door Maintenance in Surprise

Sep 18, 2025
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North Prasada Parkway, Surprise, 85388
LiftMaster 85870 3/4 HP AC Chain Drive WiFi Opener, LiftMaster 7-foot chain rail, Commercial Garage Door Service

Commercial Garage Door Service for Floor & Decor

Aug 24, 2025
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North Prasada Parkway, Surprise, 85388
LiftMaster WiFi-enabled commercial garage door system inspection, Comprehensive mechanical component assessment for commercial overhead door, Preventative maintenance for heat-resistant garage door operation, Diagnostic evaluation of electrical and opener systems

Commercial Garage Door Operator Service for Retail Facility

Aug 13, 2025
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North Prasada Parkway, Surprise, 85388
LiftMaster 3/4 HP AC Chain Drive WiFi Opener, Commercial Operator Inspection, System Performance Verification

Commercial Garage Door Maintenance Service in Surprise

Aug 13, 2025
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N Solar Canyon Way, Surprise, 85379
LiftMaster 3/4 HP AC Chain Drive WiFi Opener, LiftMaster 7-foot chain rail, LiftMaster 3-button remote control, LiftMaster wireless keyless entry system

Commercial Garage Door Preventive Maintenance Service

Jun 16, 2025
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North Prasada Parkway, Surprise, 85388
Commercial garage door comprehensive preventive maintenance service, Mechanical system inspection and lubrication for desert climate durability, Electronic control system functionality verification, Operational safety protocol assessment

Commercial Garage Door System Service and Maintenance

Jun 4, 2025
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North Prasada Parkway, Surprise, 85388
LiftMaster 3/4 HP AC Chain Drive WiFi Opener, Comprehensive Commercial Door System Evaluation

Commercial Garage Door Maintenance Service in Surprise

May 21, 2025
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N Solar Canyon Way, Surprise, 85379
LiftMaster 85870 3/4 HP AC Chain Drive WiFi Opener, LiftMaster 7-foot Chain Rail, LiftMaster Wireless Keyless Entry System

Commercial Garage Door Maintenance Service in Surprise

May 21, 2025
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North Autoshow Avenue Hyundai, Surprise, 85388
LiftMaster 85870 3/4 HP AC Chain Drive WiFi Opener, LiftMaster 7-foot chain rail, Commercial operator inspection and calibration

Commercial Garage Door Trolley Operator Replacement

May 7, 2025
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North Autoshow Avenue Hyundai, Surprise, 85388
LiftMaster Maxum Trolley Operator - Extended Duty, 460V/3P Commercial Motor Unit

Commercial Garage Door Maintenance Service in Surprise

Apr 14, 2025
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North Autoshow Avenue Hyundai, Surprise, 85388
Commercial garage door comprehensive maintenance service, Mechanical system inspection and diagnostics, Critical moving parts lubrication, Electrical connection and opener functionality verification

Commercial Garage Door Maintenance Service in Surprise

Mar 30, 2025
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North Prasada Parkway, Surprise, 85388
LiftMaster Commercial WiFi Chain Drive Opener Installation, Commercial Garage Door System Lubrication and Tension Adjustment, WiFi Opener Remote Monitoring Configuration, Comprehensive Desert Environment Maintenance Inspection

Commercial Garage Door Maintenance Service in Surprise

Mar 30, 2025
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North Autoshow Avenue Hyundai, Surprise, 85388
LiftMaster 85870 3/4 HP AC Chain Drive WiFi Opener Installation, LiftMaster 7-foot Chain Rail Replacement, Commercial Operator System Diagnostic Evaluation

Commercial Garage Door Preventative Maintenance Service

Mar 16, 2025
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North Autoshow Avenue Hyundai, Surprise, 85388
LiftMaster 81600 DC Chain Drive WiFi Opener Inspection, Comprehensive Operational Assessment

Commercial Garage Door Maintenance Service in Surprise

Mar 9, 2025
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N Solar Canyon Way, Surprise, 85379
LiftMaster Commercial Operator WiFi opener calibration, Comprehensive garage door system lubrication, Safety sensor alignment verification, Heat-resistant mechanical system inspection

Commercial Garage Door Operator Service in Surprise

Mar 5, 2025
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N Solar Canyon Way, Surprise, 85379
LiftMaster 3/4 HP AC Chain Drive WiFi Opener, LiftMaster 7-foot Chain Rail, LiftMaster 3-button Remote Control, Wireless Keyless Entry System Installation

Commercial Garage Door Service for Blue Sushi Restaurant

Mar 3, 2025
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North Prasada Parkway, Surprise, 85388
LiftMaster WiFi-enabled Commercial Garage Door System Inspection, Preventative Maintenance Assessment for High-Temperature Environment, Commercial Garage Door Opener Thermal Stress Evaluation, LiftMaster WiFi Chain Drive System Operational Reliability Check

Commercial Garage Door Bottom Panel Replacement in Surprise, AZ

Feb 24, 2025
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NE intersection of Highway 303 and Waddell Road, Surprise, 85001
Commercial Material Replacement, Bottom Panel Service

Commercial Garage Door Maintenance Service in Surprise

Feb 24, 2025
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N Solar Canyon Way, Surprise, 85379
LiftMaster 3/4 HP AC Chain Drive WiFi Opener Installation, Wireless Keyless Entry System Setup, Control Board Replacement

Commercial Garage Door Operator Installation for Blue Sushi

Feb 20, 2025
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North Prasada Parkway, Surprise, 85388
LiftMaster Maxum Hoist Operator - Standard Duty, Commercial Installation Materials

Commercial Garage Door Opener Change Order for Blue Sushi Restaurant

Feb 20, 2025
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North Prasada Parkway, Surprise, 85388
Commercial Material Change Order, LiftMaster 841LM Commercial Opener, Commercial Installation Materials

Commercial Garage Door Service for Office Depot

Jan 28, 2025
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W Bell Rd Office Depot #6689, Surprise, 85374
LiftMaster 3-button commercial remote control replacement, Commercial garage door system diagnostic service, Mechanical alignment and lubrication of door components, Desert heat-resistant system optimization

Commercial Garage Door Opener Service at Office Depot

Jan 20, 2025
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W Bell Rd Office Depot #6689, Surprise, 85374
LiftMaster 85870 3/4 HP AC Chain Drive WiFi Opener, LiftMaster 8-foot belt rail, LiftMaster 3-button remote control, LiftMaster wireless keyless entry system

Garage Door Repair Surprise | On Track Garage Door Service

Serving All Surprise Neighborhoods Since 1987

Deep Surprise Expertise

Home to Surprise Stadium (Royals & Rangers spring training), the city sees seasonal population surges. We provide expedited service during spring training season and install high-security garage systems for snowbird properties left vacant during summer months.

Popular Neighborhoods:

  • • The Grand (Sun City Grand)
  • • Marley Park
  • • Prasada

Premium Communities:

  • • Coyote Lakes
  • • Greer Ranch

Same-Day Service Throughout Surprise

We offer 24/7 emergency garage door repair throughout all Surprise ZIP codes. Call before 2 PM for same-day service. Our mobile service vehicles are fully stocked with parts for all major brands, allowing us to complete most repairs in a single visit.

On Track Garage Door Service Technician in Surprise AZ

HOA Compliance Guaranteed

Pre-approved for major Surprise communities

The Grand (formerly Sun City Grand) is Arizona's premier 45+ community with 9,800 homes. We specialize in senior-friendly garage door systems including arthritis-safe openers, ADA-compliant entry, battery backup for medical equipment, and golf cart access modifications.

Emergency Repair

24/7 emergency service for broken springs, stuck doors, and malfunctioning openers

  • • Same-day service available
  • • Fully stocked service vehicles
  • • All major brands

New Door Installation

Upgrade your home with energy-efficient, HOA-compliant garage doors

  • • HOA approval assistance
  • • Desert-climate rated materials
  • • Free estimates

Preventive Maintenance

Extend your door's life with our desert-climate maintenance programs

  • • High-temp lubricants
  • • UV damage inspection
  • • Spring & cable testing

Custom Cedar Doors

Handcrafted wood doors built in our workshop by master craftsmen

  • • Genuine cedar construction
  • • Custom designs & staining
  • • Premium hardware included

Free Consultation

Expert guidance on the perfect door solution for your home

  • • No-obligation estimates
  • • HOA compliance review
  • • Energy efficiency analysis

Custom Design

Design your perfect door with our interactive door builder tool

  • • Visual design tool
  • • Explore colors & styles
  • • See your home transformed

Commercial Repair

Expert commercial door and loading dock repair for businesses

  • • Roll-up door specialists
  • • Loading dock equipment
  • • Minimal downtime guaranteed

Commercial Installation

Heavy-duty industrial doors and automated sectional systems

  • • Industrial roll-up doors
  • • High-cycle operators
  • • Custom commercial solutions

Surprise Desert Climate & Your Garage Door

Built for Arizona's Extreme Weather

Surprise's desert climate puts unique demands on garage doors. Our 38+ years of local experience means we know exactly how to protect your investment from Arizona's harsh conditions.

Extreme Heat Protection

Summer temperatures exceeding 115°F can warp panels and degrade seals. We use heat-resistant materials rated for Surprise's intense climate.

Monsoon Season Ready

High winds and dust storms require reinforced tracks and weatherproofing. Our installations are engineered for Surprise's monsoon conditions.

UV-Resistant Materials

Arizona's year-round intense sunlight fades and cracks standard doors. We use UV-stabilized finishes designed for Surprise's elevation and sun exposure.

Professional garage door maintenance in Surprise Arizona

Preventive Maintenance Programs

Regular maintenance is critical in Surprise's harsh climate. Our seasonal tune-ups include high-temperature lubricants, UV damage inspection, and spring tension adjustments specific to desert conditions.

  • • Spring & Summer: Heat stress inspection
  • • Monsoon Season: Seal & track integrity check
  • • Year-round: Desert dust cleaning & lubrication

Surprise-Specific Garage Door Solutions

Active Adult Community Leaders

The Grand (formerly Sun City Grand) is Arizona's premier 45+ community with 9,800 homes. We specialize in senior-friendly garage door systems including arthritis-safe openers, ADA-compliant entry, battery backup for medical equipment, and golf cart access modifications.

Spring Training Hub Expertise

Home to Surprise Stadium (Royals & Rangers spring training), the city sees seasonal population surges. We provide expedited service during spring training season and install high-security garage systems for snowbird properties left vacant during summer months.

Mountain Proximity Specialists

Properties near White Tank Mountains face unique desert challenges including dust storms, temperature extremes, and wildlife. We install dust-sealed tracks, critter-proof bottom seals, and UV-stabilized materials designed for harsh mountain desert environments.

Neighborhoods We Serve in Surprise

The Grand (Sun City Grand)

45+ active adult community with 9,800 Del Webb homes built 1996-2005, featuring four championship golf courses and onsite TV station

Full Service Coverage

Marley Park

Neo-traditional neighborhood with walkable streets and community-focused design

Full Service Coverage

Prasada

Master-planned community in North Surprise with resort-style amenities

Full Service Coverage

Coyote Lakes

Golf course community with luxury homes and water features

Full Service Coverage

Greer Ranch

Large-lot properties with equestrian and RV storage needs

Full Service Coverage

Proudly Serving Surprise Landmarks & Surrounding Areas

Our mobile service vehicles serve all areas of Surprise, including homes and businesses near these local landmarks.

Surprise Stadium

White Tank Mountain Regional Park

The Grand Spa & Fitness Center

Surprise Tennis & Racquet Complex

Wildlife World Zoo

We Also Serve Nearby Cities

Fast response times throughout the East Valley. Our mobile service vehicles are strategically positioned to serve Surprise and surrounding communities within 30 minutes.

Authorized Dealer for Premium Brands

We're proud to be authorized dealers for the industry's leading garage door manufacturers, ensuring you receive top-quality products backed by comprehensive warranties.

C.H.I. Overhead Doors
C.H.I. Overhead Doors
LiftMaster Garage Door Openers
LiftMaster
Clopay Garage Doors
Clopay Garage Doors
Genie Garage Door Openers
Genie
Raynor
Raynor
Rytec Doors
Rytec Doors
Amarr Garage Doors
Amarr Garage Doors

What Our Neighbors Are Sayin'

We're proud to serve our community. Here's what some of our happy customers have to say.

D

Donald LacKamp

yesterday

"Excellent, professional. Great experience."

Verified Google Review
T

Tom Lentsch

2 days ago

"They have promptly taken care of our 3 doors. Service personnel are always pleasant & qualified."

Verified Google Review
J

Jorge Rivera

2 days ago

"Very knowledgeable and quick to respond!"

Verified Google Review
K

Keith Topp

2 days ago

"Very nice guys who did an efficient job. Very happy with the opener upgrade!!"

Verified Google Review
N

Nancy Walker

5 days ago

"They arrived on time. Very professional and friendly. Worked quickly to address the garage door opener install. Cleaned up after their work was complete."

Verified Google Review

Frequently Asked Questions - Surprise

The most common and obvious sign is a loud "snap," "bang," or "popping" noise coming from your garage. This is the sound of the high-tension steel spring breaking. After hearing this sound, you will likely notice one or more of the following symptoms: The Door Won't Open: When you press the opener button, the door may only open a few inches and then stop. The Door Feels Heavy: If you disengage the opener (using the red emergency cord) and try to lift the door manually, it will feel incredibly heavy. A 500-pound door is easily lifted by hand when the springs are working, but it is nearly impossible to lift when they are broken. Visible Gap: You can often see the break. Look at the torsion springs, which are the large, heavy coils on the metal bar directly above your closed garage door. A broken spring will have a visible 2-3 inch gap in the coils where it has snapped.
This is the most common question we get, and in nine out of ten cases, the problem is a broken spring, not the opener. This is a common misconception. The device on your ceiling is a garage door "opener," but it does not do the heavy lifting. Its real job is to simply guide the door up and down. The actual power to lift the 300-800 pound door comes from the torsion springs. These springs are wound under extreme tension to perfectly counterbalance the door's weight. When a spring breaks, the opener is suddenly trying to lift the entire dead weight of the door, a job it was never designed for. The opener's safety mechanism rightly detects this "obstruction" (the unmanageable weight) and stops, which is why the door only moves a few inches.
The decision to repair or replace depends on three factors: age, safety, and the cost-effectiveness of the repair. We generally recommend repairing your garage door if: It is relatively new (less than 15 years old). The damage is minor, such as a single dented or cracked panel. It has simple mechanical issues, like worn-out rollers, misaligned tracks, or a faulty safety sensor. The opener is unresponsive, as it may just need reprogramming or a simple part replacement. We generally recommend replacing your garage door if: It is over 15 years old. Parts for older doors can be hard to find, making repairs more expensive than a replacement. It has extensive structural damage, such as multiple warped panels, significant rust, or a failing frame. It requires frequent, recurring repairs. In this case, a new door is more cost-effective in the long run. It is an outdated model that lacks modern safety features or insulation, which can improve your home's security and energy efficiency.
While the final cost depends on the specific problem, a typical garage door repair in Arizona generally costs between $160 and $380. A basic repair (like fixing a roller or cable) is typically in the $98 to $300 range. The most common repair, a torsion spring replacement, usually costs between $150 and $350. A complex repair (like replacing an opener or a major component) can range from $300 to $860. Replacing a single garage door panel can cost up to $1,000, depending on the door's material and style. We provide a detailed cost breakdown for your specific city in our Arizona Cost Guide. We will also provide a firm, upfront estimate before any work begins.
We recommend a professional garage door tune-up once per year. This is the single most effective way to prevent costly, unexpected breakdowns and save money in the long run. Think of it as a small investment for a large return. Over 65% of homeowners who neglect regular maintenance end up paying significantly more for emergency repairs, with a single incident costing between $150 and $350. An annual tune-up, which can cost as little as $100, allows our technician to perform a full safety inspection and preventive service. This includes: Lubricating all moving parts (hinges, rollers) to reduce friction. Checking and aligning the safety sensors. Adjusting the spring tension to ensure the door is balanced. Tightening all nuts and bolts, which can loosen from vibration. This simple service prevents the friction and wear-and-tear that lead to broken springs, frayed cables, and burned-out openers. It extends the life of your door by years, saving you from a premature and expensive $4,000+ replacement.
This is our most common service call in the Phoenix metro area during the summer. The problem is almost certainly your photo-eye safety sensors. These sensors are the two small "boxes" located about 6 inches off the ground on either side of your garage door track. One sensor (the "sender") shoots an invisible infrared beam to the other (the "receiver"). If anything breaks this beam, the opener assumes there is an obstruction and, for safety, reverses the door, preventing it from closing. In the late afternoon, the low-angle Arizona sun can shine directly into the "receiver" sensor's lens. The sensor's electronics are overwhelmed by this intense infrared light, interpreting it as an obstruction. As a safety precaution, it stops the door from closing. You can confirm this is the issue if your door closes perfectly in the morning but refuses in the afternoon, and the light on your garage door opener motor is flashing (usually 10 times).
If your sensors are being blinded by the sun, you can try a few solutions. First, always start by wiping the lenses with a soft cloth. Dirt or dust can make the problem worse. Also, check to make sure the sensors are aligned and their indicator lights are solid (not blinking). If they are clean and aligned, you can try these two fixes: 1. Swap the Sensors: The "sender" and "receiver" are often interchangeable. Try swapping their positions on the track (moving the left one to the right, and the right one to the left). If the "receiver" is now on the shaded side, this often solves the problem permanently. 2. Create a Sun Shield: For a simple, immediate fix, you can block the sun from hitting the lens. Taping an empty toilet paper tube or a small piece of cardboard around the sensor to create a "hood" is a common temporary solution. If you are still having trouble, call us. We can install professional, heat-resistant sun shields that provide a permanent and secure solution.
Your opener motor most likely overheated. This is a common and confusing issue in cities like Surprise, where an attached garage can reach 120°F to 140°F in the summer. Most modern garage door openers have a built-in safety feature called a thermal overload switch. If the motor gets too hot—either from the extreme ambient temperature in the garage or from being used frequently in a short period (e.g., multiple family members leaving)—this switch will automatically shut the opener down to prevent the motor from burning out. The opener will then be completely unresponsive. After it has had time to cool down, (usually 20-30 minutes), it will function normally again. To prevent this, try to limit opening and closing the door during peak heat hours (2-5 PM). If this happens frequently, it may be a sign your opener is old, underpowered for your door, or in need of service.
This is a serious electrical emergency. UNPLUG THE OPENER IMMEDIATELY. A smoking opener is not the same as the temporary overheating described in the previous question. Smoke almost always indicates a critical component failure, most likely a blown or malfunctioning starting capacitor. The capacitor is a component that stores a large charge of energy to provide the "torque" needed to get the motor started. If this part fails, it can overheat and smoke. Do not attempt to use the door. Pull the red emergency release cord to operate the door manually only if it is safe to do so (i.e., if the springs are not broken) and call us immediately for an emergency repair.
This is a classic problem after one of our monsoon dust storms (or "haboobs"). The fine, powdery dust gets into everything, including your garage. This fine grit and debris build up in your garage door's tracks and coat the rollers, hinges, and springs. This grit acts like sandpaper, creating immense friction where there should be smooth movement. This is what causes the loud grinding or squeaking noises and the jerky, shuttering motion as the door struggles to move. The solution is to have the tracks and all components thoroughly cleaned. Afterward, the rollers, hinges, and springs must be lubricated with a high-quality, silicone-based lubricant that will not attract more dust.
Yes, for an Arizona home, an insulated garage door is one of the best home improvement investments you can make. People are often shocked to learn that their garage, especially in west-facing homes, can reach 140 degrees in the summer. An insulated door, which has a core of polystyrene or polyurethane foam, can keep the garage 10 to 20 degrees cooler. This has three major benefits: 1. It Protects Your Property: A cooler garage protects your car's battery and interior, as well as any items you have in storage. 2. It Saves Your Opener: It lowers the ambient temperature, which helps prevent your garage door opener motor from overheating and failing. 3. It Lowers Your A/C Bill: This is the most important benefit. If your garage is attached to your home, that 140-degree garage is acting like a giant radiator, transferring heat into your living spaces. An insulated door creates a thermal barrier, reducing that heat transfer and allowing your home's A/C system to work less, saving you money on your energy bills.
The intense Surprise-area heat doesn't just cause one problem; it creates a "cascade" of failures, where each problem makes the others worse. Here is how the system breaks down in extreme heat: 1. Metals Expand: The first thing that happens is that all the metal components—the tracks, springs, and even the door panels themselves—expand in the 120°F+ heat. This expansion can cause warping and slight misalignment. 2. Friction Increases: This misalignment, combined with the fact that lubricants "burn off" or dry out faster in the heat, creates massive friction. The door starts to bind and drag in the tracks. 3. Opener Overheats: Your opener motor, which is already hot from the ambient air, now has to work much harder to pull the door against all this new friction. This strain is what causes the motor to overheat and trigger its thermal shutdown, leaving you stranded. 4. Seals Fail: At the same time, the rubber and vinyl weather stripping at the bottom of your door are being baked by the sun. They dry out, crack, crack, and peel. This lets in more hot air, dust, and pests, which only accelerates the other problems. 5. Sensors Fail: Finally, as a separate issue, the low-angle sun blinds the photo-eye sensors, preventing the door from closing. In short, the heat attacks every component of your garage door system simultaneously, which is why preventive maintenance and insulated doors are so critical in Arizona.
FAQ Cowboy
Professional Measuring Garage Door

Ready to Get Back on Track?

Don't let a faulty garage door ruin your day. Give us a holler and our friendly experts will be on their way!

Or call us 24/7 at (480) 641-2301

Licensed, Bonded, and Fully Insured for your protection.